ISO-IEC-20000-Foundation Pdf Dumps - Valid ISO-IEC-20000-Foundation Test Objectives

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Valid PECB ISO-IEC-20000-Foundation Test Objectives & Valid Braindumps ISO-IEC-20000-Foundation Book

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	Understand the Basic Service Management Concepts, Definitions, and Approaches: This portion of the exam assesses the ability of IT professionals and consultants to comprehend essential service management concepts. It emphasizes key definitions such as service, service management, and the service lifecycle, while also exploring different methods for managing services in organizations.
Topic 2	Develop a General Understanding of How an Organization Can Meet the Requirements of ISO IEC 20000-1: This section of the exam evaluates the competency of service managers in applying the ISO IEC 20000-1 standard within a business environment. It examines how organizations can meet the requirements by integrating best practices in service management.
Topic 3	Get Acquainted with the ISO IEC 20000-1 Requirements for a Service Management System: This section examines the expertise of IT service managers and consultants in understanding the specific requirements of ISO IEC 20000-1.

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q42-Q47):

NEW QUESTION # 42
A release is tested before deployment. The release fails the test because it does not meet the acceptance criteri a. According to the standard, what must happen?

A. The organization should decide on necessary actions and deployment
B. The change advisory board (CAB) should meet and decide whether to deploy or not
C. The release should be stopped and rejected so another team can fix it
D. The operations team should make the decision to safeguard the live environment

Answer: A

NEW QUESTION # 43
Identify the missing words in the following sentence. The definition of the scope of the SMS shall include the services in scope and the [???] managing and delivering the services.

A. names of suppliers involved in
B. number of resources required for
C. service management processes used for
D. name of the organization

Answer: D

NEW QUESTION # 44
What process, other than business relationship management, reviews service performance with the customer?

A. Service Reporting
B. Budgeting and accounting for services
C. Service Level management
D. Service availability management

Answer: C

NEW QUESTION # 45
What is the relationship between ISO/IEC 20000-1, ISO 9001 and ISO/IEC 27001?

A. The management systems of all three may be integrated
B. Demonstration of conformance for ISO/IEC 20000-1 Information security management requires that ISO/IEC 27001 processes are used
C. Certification of ISO 9001 and ISO/IEC 27001 Is a pre-requisite to applying for ISO/IEC 20000-1 certification
D. Organizations can only be certified to one of them at a time

Answer: A

NEW QUESTION # 46
Why would organization adopt ISO/TEC 20000?

A. To certify their products
B. To confirm that all ITIL guidelines have been implemented
C. To review the Service Management System (SMS)
D. To certify their services

Answer: C

NEW QUESTION # 47
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